Terms & Conditions

Effective date: September 1, 2026

These Terms and Conditions apply to all reservations and transportation services provided by Great White Limo LLC. By booking transportation, submitting payment, signing a contract, or entering or riding in one of our vehicles, the booking customer and passengers agree to these terms.

A reservation is not confirmed until Great White Limo LLC receives the required deposit or payment and issues written confirmation. Unless a written reservation agreement states otherwise:

• A 50% deposit is required to secure the reservation.
• The remaining balance is due no later than 48 hours before the scheduled pickup time.
• Credit and debit card payments are subject to a 3% merchant processing fee.
• Vehicles, dates, and times remain subject to availability until the reservation is confirmed.
• Great White Limo LLC may refuse or cancel service if a payment deadline is missed.
  

Cancellation requests must be made directly to Great White Limo LLC. A reservation must be canceled at least 72 hours (three calendar days) before the scheduled start time to avoid the late-cancellation charge.

• At least 72 hours before service: Payments are eligible for refund, excluding merchant processing fees and any nonrefundable third-party charges.
• Less than 72 hours before service: The deposit is forfeited and applied toward a cancellation charge equal to 50% of the total reservation price.
• If the deposit is less than 50% of the total reservation price, the customer remains responsible for the difference.
• If the reservation was paid in full, Great White Limo LLC will retain 50% of the total reservation price and refund any eligible remainder, excluding nonrefundable processing or third-party charges.
• A no-show is treated as a cancellation made less than 72 hours before service.
  

Requests to change the date, time, vehicle, pickup location, destination, stops, or reservation duration are subject to availability. Changes are not confirmed until accepted in writing by Great White Limo LLC and may result in additional charges.

The reserved end time is the time the vehicle is scheduled to return to the final destination or complete service. Overtime is subject to vehicle and driver availability, company approval, and the applicable overtime rate. Overtime may be charged when passenger, route, stop, venue, or customer-caused delays extend service beyond the reserved time. Customers should reserve enough time for expected traffic, stops, and event delays.

Passenger count may not exceed the legal or stated capacity of the reserved vehicle:

• Black Executive Limousine: up to 8 passengers.
• Black Stretch Limousine: up to 10 passengers.
• Party Bus: up to 14 passengers, plus the driver.



Great White Limo LLC may refuse service if capacity is exceeded. No refund is due when service is refused for exceeding capacity.

Glass bottles, cups, and containers are prohibited in all vehicles. This includes beer, liquor, champagne, wine, glass drinkware, and any other breakable glass item. Customers and passengers must use cans, plastic containers, or other company-approved non-glass containers. The driver may require prohibited glass items to be removed before or during service.

The booking customer is responsible for informing all passengers of these terms. All passengers must:

• Follow the driver's reasonable safety instructions.
• Respect the vehicle, driver, other passengers, and members of the public.
• Avoid unsafe, threatening, abusive, or distracting behavior.
• Comply with all alcohol, drug, transportation, and public-safety laws.
• Place trash in the containers provided and avoid damaging the vehicle.



Illegal drugs and unlawful activities are prohibited. The driver has final authority over vehicle safety and may refuse entry, remove a passenger when lawful and safe, or end service. No refund is due when service is refused or ended because of customer or passenger misconduct.

A minimum $400 biohazard or excessive-cleaning fee will be charged when a vehicle requires specialized cleaning, sanitation, or odor treatment because of customer or passenger conduct. Covered conditions include:

• Vomit, urine, feces, blood, or other bodily fluids.
• Excessive food or beverage spills.
• Any condition requiring professional sanitation, deodorizing, or biohazard handling.

Additional charges may apply for repairs, damage to seats, carpets, fixtures, or electronics, vehicle downtime, lost reservations, or actual cleaning costs that exceed $400. Passengers must notify the driver immediately when a spill or contamination occurs.

The booking customer is responsible for damage caused by the customer or any member of the party, including damage to seats and upholstery, flooring, doors, windows, interior panels, lighting, audio or electronic systems, the exterior, fixtures, accessories, and safety equipment. Charges may include cleaning, repair, replacement, vehicle downtime, and documented lost reservations.

Safety is the highest priority. Inclement weather includes conditions such as ice, freezing rain, heavy snow, hazardous roads, flooding, tornado warnings, severe storms, road closures, and official travel restrictions. Great White Limo LLC will evaluate weather and road conditions, emergency guidance, and the driver's professional judgment.

If Great White Limo LLC determines that weather prevents the trip from being performed safely, the customer may choose either:

• A full refund of eligible amounts paid; or
• Rescheduling without penalty, with payments credited to the replacement reservation, subject to availability.

The company will communicate the determination directly and may offer reasonable route, timing, or vehicle alternatives. Ordinary rain, temperature changes, or customer preference do not automatically qualify when the company determines that service can be performed safely.

Great White Limo LLC will make reasonable efforts to provide timely service. Traffic, crashes, road closures, construction, weather, law-enforcement activity, mechanical emergencies, passenger delays, and venue delays may affect timing. The driver may change a route when reasonably necessary for safety, legal compliance, or traffic conditions.

Passengers are responsible for their personal property. Great White Limo LLC is not responsible for items that are lost, stolen, damaged, or left in a vehicle. The company will make reasonable efforts to return recovered items, and shipping or delivery costs may be charged to the owner.

The booking customer must provide accurate reservation information, communicate these terms to all passengers, pay all balances and approved additional charges, and remain responsible for misconduct, damage, cleaning, overtime, and reservation communications involving the party.

Great White Limo LLC may refuse or terminate service for exceeding passenger capacity, bringing prohibited glass into a vehicle, unsafe or illegal conduct, threatened or actual damage, unpaid balances, or unsafe road or weather conditions. Refund eligibility depends on the reason for refusal or termination. No refund is due when customer or passenger misconduct causes the refusal or termination.

Submitting a reservation request, signing a contract, making a payment, or entering a vehicle confirms that the booking customer has read, understood, and agreed to these Terms and Conditions and is responsible for communicating them to all passengers.

These Terms and Conditions are governed by the laws of the State of Missouri. Any dispute will be handled in an appropriate Missouri jurisdiction unless applicable law requires otherwise.

Great White Limo LLC
Phone: (816) 238-2248
Website: www.greatwhitelimollc.com